Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • The Netherlands : 1 - 2 business days
  • United Kingdom : 1 - 4 business days
  • North America : 1 - 12 business days
  • Europe : 1 - 5 business days
  • Australia, New Zealand and Oceania : 5 - 10 business days
  • Asia Pacific : 5 - 15 business days
  • Latin America and the Caribbean : 5 - 15 business days
  • North Africa and the Middle East : 5 - 15 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

***NEW*** Superfast Express Delivery to U.S.A.

OeiCeramics now offers the option of Superfast Express delivery to the U.S.A. All Express deliveries are done by Fedex, with a tracking code included. This option is available under Superfast Express U.S.A in the shipping menu under each item. Shipping time is 1-2 business days from the moment of dispatching.

Care instructions

All items are made of high quality snowwhite porcelain clay. This clay enables the item to be strong, hard, and beautiful white of colour. All porcelain jewelry by OeiCeramics is fired till around 1280 to 1300 Celsius degree in a ceramic kiln.
The porcelain part can be cleaned with a soft cloth or a very soft brush. Please avoid using any hard material like a metal brush.

Gift wrapping and packaging

All items are included gift wrapping in a beautiful branded jewellery box. They are securely packed in order for a smooth shipping. Information about the item, materials and care instructions are included in the packaging.

Do you wish to give the item as a gift? It is possible to include a personal message in the packaging. You could include the gift message in the note section during check-out.

Special request or having a question?

Feel free to contact me on Etsy or info@oeiceramics.com

Wholesale availability

For Wholesale enquiries feel free to send me a message on Etsy or info@oeiceramics.com

Tracking code website

For orders placed from 29th of April 2017: All items are sent by Royal Mail UK. If you ordered shipping with a Track & Trace code, to follow the tracking code of your order, I kindly refer to this website: https://www.royalmail.com/track-your-item

For orders placed after 4th July 2017: If you ordered shipping with a Track & Trace code, I recommend you to use this website of the Dutch Postal Service PostNL, http://www.postnl.post . Here you will find the most accurate information concerning the travelling route of your package. You can write the tracking code on the right side bellow.

London and Delft

You might have seen my shop change locations sometimes as I work partly in London and The Netherlands. To avoid any confusion, whenever I change location, the location of where I dispatch from also changes plus the location visible in my shop.

Custom and personalised orders

OeiCeramics welcomes custom orders or personalised orders. Estimated creation time is 2-3 weeks, sometimes fasters. For more information drop me a message.

Legal imprint